A: If you are no longer able to attend, we are able to provide online store credit only if the cancellation is made more than 48-hours prior to the course date. No refunds of any kind are available for cancellations made within 48-hours prior to the course date. In lieu of attending the workshop, you can also choose to transfer your spot to a friend, but must notify us in advance. To cancel or transfer your seat in the workshop, please email firstname.lastname@example.org with the subject line "Cancel/Transfer: (workshop name)".
Q: What is your cancellation policy?
A: In the event Atelier has to cancel a workshop due to low enrollment, instructor absence or weather, you will receive a 100% refund for the workshop in the form of your original payment. Or, you can always opt for a credit towards another class. Class cancellations usually happen 48 hours in advance. In some specials cases, classes will be cancelled 24 hours in advance.
Q: What if Atelier cancels my workshop?
Q: Who can take a workshop? Can I sign up my kids?
Q: Does Atelier offer private workshops/events?
A: Unless otherwise noted on the workshop description, our workshops are suitable for students 16 years of age and older. For those younger than 16 years of age, we do ask that a parent or guardian attend the workshop as well. Please call the shop at 530-386-2700 with any questions.
A: Yes. We would love to host your group, family, or friends for an evening or day of making. We are also able to host your workshop off-site! Please email us with your inquiry.
Q: Is there a wait list for workshops?
A: In the event that an Atelier Truckee workshop or event is sold out, you can request to be added to the wait list in case there are cancellations. Please call the shop or email email@example.com to be put on the wait list. Adding your name to the wait list does not guarantee you will be able to attend the workshop. If a space in a workshop opens up, we will give you a call to confirm you can attend. You will be notified 24 hours in advance.